Terms of Service

1. Acceptance of Terms

By accessing or using Simvoy's website and eSIM services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services. We reserve the right to modify these Terms at any time, and your continued use of the Services constitutes acceptance of any changes.

2. Description of Services

Simvoy provides digital eSIM products that enable mobile data connectivity in various countries and regions. Our Services include the sale, delivery, and activation support for eSIM profiles. eSIMs are delivered electronically via QR code or direct installation link.

3. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. You must also have a compatible device that supports eSIM technology.

4. Account Registration

To purchase eSIMs, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

5. Purchases & Payment

All prices are displayed in USD and are subject to change without notice. Payment is processed securely through Stripe. By making a purchase, you agree that:

• You are authorized to use the payment method provided
• All payment information is accurate and complete
• You will pay all charges incurred, including applicable taxes

6. eSIM Delivery & Activation

eSIMs are delivered instantly via email and your account dashboard upon successful payment. Activation instructions are provided with each purchase. It is your responsibility to ensure your device is eSIM-compatible before purchasing. We recommend activating your eSIM before traveling to ensure proper setup.

7. Refund Policy

Due to the digital nature of our products:

8. Acceptable Use

You agree not to:

• Resell or redistribute eSIMs without authorization
• Use the Services for illegal activities
• Attempt to circumvent data limits or fair usage policies
• Interfere with or disrupt the Services
• Use automated systems to access the Services without permission

9. Data Usage & Fair Use

Data plans are subject to fair usage policies. Unlimited plans may have speed throttling after excessive usage (typically 1GB/day). Data is for personal use only and may not be used for tethering, VPN services, or commercial purposes unless explicitly stated. Abuse may result in service suspension.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIMVOY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SPECIFIC ESIM IN QUESTION.

11. Disclaimer of Warranties

SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE UNINTERRUPTED SERVICE, SPECIFIC SPEEDS, OR COVERAGE IN ALL AREAS. NETWORK AVAILABILITY DEPENDS ON LOCAL CARRIER INFRASTRUCTURE BEYOND OUR CONTROL.

12. Intellectual Property

All content, trademarks, and intellectual property on our website are owned by Simvoy or our licensors. You may not copy, modify, distribute, or create derivative works without our express written permission.

13. Termination

We reserve the right to suspend or terminate your account and access to Services at our discretion, including for violation of these Terms. Upon termination, unused eSIM data may be forfeited. You may close your account at any time by contacting support.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

15. Contact Information

For questions about these Terms, please contact us: