Privacy Policy

1. Introduction

Simvoy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and eSIM services. Please read this policy carefully. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

3. How We Use Your Information

We use the collected information to:

• Process and fulfill your eSIM orders
• Provide customer support and respond to inquiries
• Send transactional emails (order confirmations, activation instructions)
• Improve our services and develop new features
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors (Stripe), email services, and analytics providers
• Network Partners: Telecommunications carriers necessary to provide eSIM services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including encryption (TLS/SSL), secure data storage, and regular security audits. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but strive to protect your data using commercially reasonable means.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Transaction records are kept for 7 years for tax and legal compliance. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission where applicable.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: