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Everything you need to know about eSIMs, activation, and getting connected.

Device CompatibilityActivation GuideGeneral FAQContact Support

Device Compatibility

Check if your device supports eSIM

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Apple Devices

  • iPhone 15 / 15 Plus / 15 Pro / 15 Pro Max
  • iPhone 14 / 14 Plus / 14 Pro / 14 Pro Max
  • iPhone 13 / 13 Mini / 13 Pro / 13 Pro Max
  • iPhone 12 / 12 Mini / 12 Pro / 12 Pro Max
  • iPhone 11 / 11 Pro / 11 Pro Max
  • iPhone XS / XS Max / XR
  • iPhone SE (2020, 2022)
  • iPad Pro (2018 and later)
  • iPad Air (3rd gen and later)
  • iPad (7th gen and later)
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Android Devices

  • Samsung Galaxy S24 / S24+ / S24 Ultra
  • Samsung Galaxy S23 / S23+ / S23 Ultra
  • Samsung Galaxy S22 / S22+ / S22 Ultra
  • Samsung Galaxy S21 / S21+ / S21 Ultra
  • Samsung Galaxy Z Fold 5 / Z Flip 5
  • Samsung Galaxy Z Fold 4 / Z Flip 4
  • Google Pixel 8 / 8 Pro
  • Google Pixel 7 / 7 Pro / 7a
  • Google Pixel 6 / 6 Pro / 6a
  • OnePlus 12 / 11
  • Xiaomi 14 / 13 / 13 Pro
  • OPPO Find X6 / X5 Pro

Note: Some carrier-locked phones may not support eSIM even if the model is listed. Please ensure your phone is unlocked before purchasing.

Activation Guide

Get connected in 3 simple steps

1

Purchase & Receive

Choose your plan and complete checkout. You'll receive your eSIM QR code instantly via email and in your dashboard.

2

Scan & Install

Open your phone's camera and scan the QR code. Follow the prompts to add the eSIM to your device. This requires WiFi.

3

Arrive & Connect

When you arrive at your destination, enable the eSIM line and turn on data roaming. You're now connected!

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iPhone Setup

  1. 01.Go to Settings → Cellular → Add eSIM
  2. 02.Select "Use QR Code"
  3. 03.Scan the QR code from your email or dashboard
  4. 04.Label it (e.g., "Simvoy Japan") and tap Continue
  5. 05.Set as Secondary for cellular data
  6. 06.Enable Data Roaming when you arrive
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Android Setup

  1. 01.Go to Settings → Network & Internet → SIMs
  2. 02.Tap "Add eSIM" or "+"
  3. 03.Select "Scan QR code"
  4. 04.Scan the QR code from your email or dashboard
  5. 05.Confirm and download the eSIM profile
  6. 06.Enable Roaming in SIM settings when you arrive

General Questions

Troubleshooting

Pricing & Payments

Still Need Help?

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